AI AGENTS & AUTOMATION FOR CUSTOMER SUPPORT TEAMS

We start by getting to know your vision, goals, and challenges. This is a relaxed discovery conversation where we listen, ask thoughtful questions, and align on what success looks like for you.

Our team maps out a clear Solution Design Document tailored to your specific needs. It outlines the approach, scope, and technical plan so you know exactly what to expect before we move forward.

You'll review our proposal and share any adjustments or priorities. Together, we finalize the scope, timelines, and deliverables to ensure everything fits perfectly with your goals.

We bring the plan to life. Our engineers and specialists build, test, and refine every detail ensuring performance, reliability, and alignment with your expectations.

Once everything is ready, we launch smoothly into production. After go-live, we stay by your side with proactive monitoring, optimization, and free ongoing support to ensure continuous success.

Most of our clients are in services, technology, ecommerce, and B2B industries, but our approach is flexible enough to support any organization that has digital processes and a desire to improve them.

Yes. Beyond implementation, we provide consultancy to help organizations define AI strategies, identify high-value use cases, and design scalable operating models.

No. Some clients have strong engineering teams, others do not. We can partner with your existing team or handle the full implementation for you. What we do need is a clear owner on your side who understands the business goals and can make decisions.

Most projects start with a discovery call where we learn about your goals, current tools, and pain points. From there, we create a solution design document that outlines the proposed approach, architecture, timeline, and investment before any build begins.

Yes. Many clients begin with a focused pilot around one process or team. Once the pilot is live and delivering results, we expand to additional workflows, teams, or regions using the same foundation.

Since every project we take on is a custom solution, whether it's an AI agent, a new automation, or a consultancy engagement, our pricing depends on the specific complexity and scope of your needs. To give you an accurate and detailed quote, we recommend booking a call with one of our experts.

Timelines depend on scope, but many clients see their first live agent or automation within a few weeks. Larger, multi-team or multi-system projects take longer, and we usually structure them in phases so you see value early while we continue to expand.

We integrate with CRMs, helpdesks, collaboration tools, cloud platforms, and custom internal systems through APIs. If your tools have an API or can be connected through modern integration platforms, we can usually plug into them and make them work together.

Yes. We prefer to build around what you already use instead of forcing a full replacement. If you already work with specific AI providers, cloud platforms, or data tools, we can usually layer our agents and automations on top of that stack.

We are vendor neutral. We choose models and tools based on your use case, compliance needs, performance, and cost. In many cases we mix several providers so you get the best possible balance of quality and reliability.

We work with your policies around access control, logging, encryption, and data retention, and we prefer least-privilege access. When needed, we can keep all data and models inside your own cloud environment.

You will be closely involved at the start for discovery, decision making, and access to systems. After that, we handle the heavy lifting on design, build, and testing, while keeping your team in the loop through regular check-ins and reviews.

Yes. We provide training and handover sessions so your team knows how to use, monitor, and get the most from the agents and automations we deploy. When needed, we also create simple documentation or quick reference guides tailored to your workflows.

Yes. We provide free ongoing support after the solution goes live, including proactive monitoring and optimization, to ensure continuous success and performance.

That is expected. As your teams use the solution, new ideas and edge cases appear. We can extend, refine, or reconfigure your setup so it stays aligned with your goals as they evolve.